Reduction and specialization in emergency and directory assistance calls
by Michele A. Wakin, Don H. Zimmerman
Reference:
Michele A. Wakin, Don H. Zimmerman, (1999), "Reduction and specialization in emergency and directory assistance calls", Research on Language and Social Interaction, vol. 32, no. 4, pp. 409–437.
Bibtex Entry:
@ARTICLE{Wakin1999,
  author = "Michele A. Wakin and Don H. Zimmerman", 
  doi = "10.1207/S15327973rls3204_4", 
  keywords = "EMCA, Basic resources, Emergency calls, Call openings and Institutional conversation analysis", 
  journal = "Research on Language and Social Interaction", 
  number = "4", 
  pages = "409–437", 
  title = "Reduction and specialization in emergency and directory assistance calls", 
  url = "https://www.tandfonline.com/doi/abs/10.1207/S15327973rls3204_4", 
  volume = "32", 
  year = "1999", 
}