Enquiry calls to GP surgeries in the United Kingdom: Expressions of incomplete service and dissatisfaction in closing sequences
by Rein Ove Sikveland, Elizabeth Stokoe
Link
Reference:
Rein Ove Sikveland, Elizabeth Stokoe, (2017), "Enquiry calls to GP surgeries in the United Kingdom: Expressions of incomplete service and dissatisfaction in closing sequences", Discourse Studies, vol. 19, no. 4, pp. 441-459.
Bibtex Entry:
@ARTICLE{Sikveland2017,
  author = "Rein Ove Sikveland and Elizabeth Stokoe", 
  doi = "10.1177/1461445617706999", 
  keywords = "EMCA, CA, Coding, Health, Closings, Institutional interactions, General practice, Service encounters, Receptionists, Satisfaction", 
  journal = "Discourse Studies", 
  number = "4", 
  pages = "441-459", 
  title = "Enquiry calls to GP surgeries in the United Kingdom: Expressions of incomplete service and dissatisfaction in closing sequences", 
  url = "http://dx.doi.org/10.1177/1461445617706999", 
  volume = "19", 
  year = "2017", 
}