Patient burden during appointment-making telephone calls to GP practices
by Rein Sikveland, Elizabeth Stokoe, Jon Symonds
Link
Reference:
Rein Sikveland, Elizabeth Stokoe, Jon Symonds, (2016), "Patient burden during appointment-making telephone calls to GP practices", Patient Education and Counseling, vol. 99, no. 8, pp. 1310–1318.
Bibtex Entry:
@ARTICLE{Sikveland2016,
  author = "Rein Sikveland, Elizabeth Stokoe and Jon Symonds", 
  doi = "10.1016/j.pec.2016.03.025", 
  keywords = "EMCA, Medical EMCA, Telephone, Patient access, Patient satisfaction, General Practice, GP receptionists, Conversation Analysis, Conversation Analytic Role-play Method, CARM", 
  journal = "Patient Education and Counseling", 
  number = "8", 
  pages = "1310–1318", 
  title = "Patient burden during appointment-making telephone calls to GP practices", 
  url = "https://www.sciencedirect.com/science/article/abs/pii/S0738399116301471", 
  volume = "99", 
  year = "2016", 
}