Managing distress, effecting empowerment: a conversation analytic case study of a call to the home birth helpline
by Rebecca Shaw, Celia Kitzinger
Reference:
Rebecca Shaw, Celia Kitzinger, (2013), "Managing distress, effecting empowerment: a conversation analytic case study of a call to the home birth helpline", International Review of Social Research, vol. 3, no. 2, pp. 7–28.
Bibtex Entry:
@ARTICLE{Shaw2013,
  author = "Rebecca Shaw and Celia Kitzinger", 
  keywords = "EMCA, Medical EMCA, Compliments, Conversation Analysis, Empowerment, Helplines and Support work", 
  journal = "International Review of Social Research", 
  number = "2", 
  pages = "7–28", 
  title = "Managing distress, effecting empowerment: a conversation analytic case study of a call to the home birth helpline", 
  url = "http://eprints.gla.ac.uk/83428/", 
  volume = "3", 
  year = "2013", 
}