Hijacking the dispatch protocol: When callers pre-empt their reason-for-the-call in emergency calls about cardiac arrest
by Marine Riou, Stephen Ball, Kay L O’Halloran, Austin Whiteside, Teresa A Williams, Judith Finn
Link
Reference:
Marine Riou, Stephen Ball, Kay L O’Halloran, Austin Whiteside, Teresa A Williams, Judith Finn, (2018), "Hijacking the dispatch protocol: When callers pre-empt their reason-for-the-call in emergency calls about cardiac arrest", Discourse Studies, vol. 20, no. 5, pp. 666–687.
Bibtex Entry:
@ARTICLE{Riou2018,
  author = "Marine Riou, Stephen Ball, Kay L O’Halloran, Austin Whiteside, Teresa A Williams and Judith Finn", 
  doi = "10.1177/1461445618754435", 
  keywords = "EMCA, Cardiac arrest, Conversation Analysis, Emergency call, Emergency medical dispatch, Institutional interaction, Mediated communication, Reason for the call", 
  journal = "Discourse Studies", 
  number = "5", 
  pages = "666–687", 
  title = "Hijacking the dispatch protocol: When callers pre-empt their reason-for-the-call in emergency calls about cardiac arrest", 
  url = "https://journals.sagepub.com/doi/10.1177/1461445618754435", 
  volume = "20", 
  year = "2018", 
}