Responses to indirect complaints as restricted activities in Therapeutic Community meetings
by Marco Pino
Reference:
Marco Pino, (2015), "Responses to indirect complaints as restricted activities in Therapeutic Community meetings", In Producing and Managing Restricted Activities: avoidance and withholding in institutional interaction (Fabienne H.G. Chevalier, John Moore, eds.), John Benjamins Publishing Company, pp. 271-304.
Bibtex Entry:
@INCOLLECTION{Pino2015,
  author = "Marco Pino", 
  booktitle = "Producing and Managing Restricted Activities: avoidance and withholding in institutional interaction", 
  chapter = "Responses to indirect complaints as restricted activities in Therapeutic Community meetings", 
  doi = "10.1075/pbns.225.09pin", 
  keywords = "EMCA, Medical EMCA, Complaints and Responding", 
  editor = "Fabienne H.G. Chevalier, John Moore", 
  pages = "271-304", 
  publisher = "John Benjamins Publishing Company", 
  series = "Pragmatics & Beyond New Series", 
  title = "Responses to indirect complaints as restricted activities in Therapeutic Community meetings", 
  url = "https://www.benjamins.com/#catalog/books/pbns.255.09pin/details", 
  year = "2015", 
}