Pauses in doctor–patient conversation during computer use: the design significance of their durations and accompanying topic changes
by William Newman, Graham Button, Paul Cairns
Link
Reference:
William Newman, Graham Button, Paul Cairns, (2010), "Pauses in doctor–patient conversation during computer use: the design significance of their durations and accompanying topic changes", International Journal of Human-Computer Studies, vol. 68, no. 6, pp. 398–409.
Bibtex Entry:
@ARTICLE{Newman2010,
  author = "William Newman, Graham Button and Paul Cairns", 
  doi = "10.1016/j.ijhcs.2009.09.001", 
  keywords = "Medical EMCA, Medical interaction, Conversational pauses, User interface design", 
  journal = "International Journal of Human-Computer Studies", 
  number = "6", 
  pages = "398–409", 
  title = "Pauses in doctor–patient conversation during computer use: the design significance of their durations and accompanying topic changes", 
  url = "http://www.sciencedirect.com/science/article/pii/S1071581909001232", 
  volume = "68", 
  year = "2010", 
}