Conversational UX Design: A Practitioner's Guide to the Natural Conversation Framework
by Robert J. Moore, Raphael Arar
Link
Reference:
Robert J. Moore, Raphael Arar, (2019), "Conversational UX Design: A Practitioner's Guide to the Natural Conversation Framework", New York, NY, ACM.
Bibtex Entry:
@BOOK{Moore-Arar2019,
  address = "New York, NY", 
  author = "Robert J. Moore and Raphael Arar", 
  booktitle = "Conversational UX Design: A Practitioner's Guide to the Natural Conversation Framework", 
  doi = "10.1145/3304087", 
  keywords = "EMCA, UX, Technology, Users, HCI", 
  publisher = "ACM", 
  title = "Conversational UX Design: A Practitioner's Guide to the Natural Conversation Framework", 
  url = "https://dl.acm.org/citation.cfm?id=3304087", 
  year = "2019", 
}