by Harrie Mazeland, Marjan Huisman, Marca Schasfoort
Reference:
Harrie Mazeland, Marjan Huisman, Marca Schasfoort, (1995), "Negotiating categories in travel agency calls", In The Discourse of Negotiation: Studies of Language in the Workplace (Alan Firth, ed.), Oxford, Pergamon, pp. 271–297.
Bibtex Entry:
@INCOLLECTION{Mazeland1995,
address = "Oxford",
author = "Harrie Mazeland, Marjan Huisman and Marca Schasfoort",
booktitle = "The Discourse of Negotiation: Studies of Language in the Workplace",
keywords = "EMCA, Membership Categorization Analysis, Telephone, Institutional discourse, Negotiations",
editor = "Alan Firth",
pages = "271–297",
publisher = "Pergamon",
title = "Negotiating categories in travel agency calls",
year = "1995",
}