Negotiating categories in travel agency calls

Mazeland, Harrie; Huisman, Marjan; Schasfoort, Marca

by Harrie Mazeland, Marjan Huisman, Marca Schasfoort

Reference:

Harrie Mazeland, Marjan Huisman, Marca Schasfoort, (1995), "Negotiating categories in travel agency calls", In The Discourse of Negotiation: Studies of Language in the Workplace (Alan Firth, ed.), Oxford, Pergamon, pp. 271–297.

Bibtex Entry:

@INCOLLECTION{Mazeland1995,
  address = "Oxford", 
  author = "Harrie Mazeland, Marjan Huisman and Marca Schasfoort", 
  booktitle = "The Discourse of Negotiation: Studies of Language in the Workplace", 
  keywords = "EMCA, Membership Categorization Analysis, Telephone, Institutional discourse, Negotiations", 
  editor = "Alan Firth", 
  pages = "271–297", 
  publisher = "Pergamon", 
  title = "Negotiating categories in travel agency calls", 
  year = "1995", 
}