The living text: written instructions and situated actions in telephone surveys

Lynch, Michael

by Michael Lynch

Reference:

Michael Lynch, (2002), "The living text: written instructions and situated actions in telephone surveys", In Standardization and Tacit Knowledge: Interaction and Practice in the Survey Interview (Douglas W. Maynard, Hanneke Houtkoop-Steenstra, Nora Cate Schaeffer, Johannes van der Zouwen, eds.), New York, Wiley, pp. 125–151.

Bibtex Entry:

@INCOLLECTION{Lynch2002a,
  address = "New York", 
  author = "Michael Lynch", 
  booktitle = "Standardization and Tacit Knowledge: Interaction and Practice in the Survey Interview", 
  keywords = "EMCA, Ethnomethodology, Instructions, Telephone", 
  editor = "Douglas W. Maynard, Hanneke Houtkoop-Steenstra, Nora Cate Schaeffer and Johannes van der Zouwen", 
  pages = "125–151", 
  publisher = "Wiley", 
  title = "The living text: written instructions and situated actions in telephone surveys", 
  year = "2002", 
}