“How can I help?” Nurse call openings on a cancer helpline and implications for call progressivity
by Geraldine Marie Leydon, Katie Ekberg, Paul Drew
Link
Reference:
Geraldine Marie Leydon, Katie Ekberg, Paul Drew, (2013), "“How can I help?” Nurse call openings on a cancer helpline and implications for call progressivity", Patient Education and Counseling, vol. 92, no. 1, pp. 23–30.
Bibtex Entry:
@ARTICLE{Leydon-Ekberg-Drew2013,
  author = "Geraldine Marie Leydon, Katie Ekberg and Paul Drew", 
  doi = "10.1016/j.pec.2013.02.007", 
  keywords = "EMCA, Helplines, Opening", 
  journal = "Patient Education and Counseling", 
  number = "1", 
  pages = "23–30", 
  title = "“How can I help?” Nurse call openings on a cancer helpline and implications for call progressivity", 
  url = "http://www.sciencedirect.com/science/article/pii/S0738399113000785", 
  volume = "92", 
  year = "2013", 
}