Emotional neutrality as an interactional achievement: A conversation analysis of primary care telenurusing
by Vesa Leppänen
Reference:
Vesa Leppänen, (2010), "Emotional neutrality as an interactional achievement: A conversation analysis of primary care telenurusing", In Emotionalizing organizations and organizing emotions (A. Wettergren, B. Sieben, eds.), London, Palgrave Macmillan, pp. 251-271.
Bibtex Entry:
@INCOLLECTION{Leppänen2010a,
  address = "London", 
  author = "Vesa Leppänen", 
  booktitle = "Emotionalizing organizations and organizing emotions", 
  keywords = "EMCA, Medical EMCA, Neutrality, Emotion, Conversation Analysis, Nurse and Telephone", 
  editor = "A. Wettergren and B. Sieben", 
  pages = "251-271", 
  publisher = "Palgrave Macmillan", 
  title = "Emotional neutrality as an interactional achievement: A conversation analysis of primary care telenurusing", 
  year = "2010", 
}