Call centre employees' responses to electronic monitoring: some research findings
by Gloria Lankshear, Peter Cook, David Mason, Sally Coates, Graham Button
Link
Reference:
Gloria Lankshear, Peter Cook, David Mason, Sally Coates, Graham Button, (2001), "Call centre employees' responses to electronic monitoring: some research findings", Work, Employment, & Society, vol. 15, no. 3, pp. 595–605.
Bibtex Entry:
@ARTICLE{Lankshear2001a,
  author = "Gloria Lankshear, Peter Cook, David Mason, Sally Coates and Graham Button", 
  doi = "10.1177/09500170122119174", 
  keywords = "EMCA, Call Center, Electronic Monitoring", 
  journal = "Work, Employment, & Society", 
  number = "3", 
  pages = "595–605", 
  title = "Call centre employees' responses to electronic monitoring: some research findings", 
  url = "http://journals.sagepub.com/doi/pdf/10.1177/09500170122119174", 
  volume = "15", 
  year = "2001", 
}