Critical timing of actions for transferring 911 calls in a wireless call center
by Heidi Kevoe-Feldman, Anita Pomerantz
Link
Reference:
Heidi Kevoe-Feldman, Anita Pomerantz, (2018), "Critical timing of actions for transferring 911 calls in a wireless call center", Discourse Studies, vol. 20, no. 4, pp. 488–505.
Bibtex Entry:
@ARTICLE{Kevoe-Feldman2018b,
  author = "Heidi Kevoe-Feldman and Anita Pomerantz", 
  doi = "10.1177/1461445618756182", 
  keywords = "EMCA, Action, Emergency Service, Emergency Calls, Overall Structural Organization, Pivotal Sequence, Talk-in-interaction, Call Transfer, 911 Calls", 
  journal = "Discourse Studies", 
  number = "4", 
  pages = "488–505", 
  title = "Critical timing of actions for transferring 911 calls in a wireless call center", 
  url = "https://journals.sagepub.com/doi/10.1177/1461445618756182", 
  volume = "20", 
  year = "2018", 
}