Transfer of telephone conversations as a transition between call-takers
by Susanna Karlsson
Reference:
Susanna Karlsson, (2016), "Transfer of telephone conversations as a transition between call-takers", Journal of Pragmatics, vol. 96, pp. 1-14.
Bibtex Entry:
@ARTICLE{Karlsson2016,
  author = "Susanna Karlsson", 
  doi = "http://dx.doi.org/10.1016/j.pragma.2016.02.005", 
  keywords = "Telephone conversation, Transfer, Forwarding, Opening, Closing, Student loan, Frame, EMCA, Medical EMCA and Conversation Analysis", 
  journal = "Journal of Pragmatics", 
  pages = "1-14", 
  title = "Transfer of telephone conversations as a transition between call-takers", 
  url = "http://www.sciencedirect.com/science/article/pii/S0378216616000412", 
  volume = "96", 
  year = "2016", 
}