@BOOK{Jefferson2015, address = "Oxford, U.K.", author = "Gail Jefferson", keywords = "EMCA, Troubles", editor = "Paul Drew, John Heritage, Gene Lerner and Anita Pomerantz", publisher = "Oxford University Press (OUP)", title = "Talking About Troubles in Conversation", url = "http://ukcatalogue.oup.com/product/9780199937349.do", year = "2015", }