Managing complaints in multilingual care encounters
by Gunilla Jansson, Cecilia Wadensjö, Charlotta Plejert
Link
Reference:
Gunilla Jansson, Cecilia Wadensjö, Charlotta Plejert, (2017), "Managing complaints in multilingual care encounters", Multilingua.
Bibtex Entry:
@ARTICLE{Jansson-etal2017,
  author = "Gunilla Jansson, Cecilia Wadensjö and Charlotta Plejert", 
  doi = "10.1515/multi-2016-0043", 
  keywords = "EMCA, Affect, Emotional labor, Care encounters, Complaints, Multilingualism", 
  journal = "Multilingua", 
  title = "Managing complaints in multilingual care encounters", 
  url = "https://www.degruyter.com/downloadpdf/j/mult.ahead-of-print/multi-2016-0043/multi-2016-0043.pdf", 
  year = "2017", 
}