Eligibility and bad news delivery: How call-takers reject applicants to university
by Elliott M. Hoey, Elizabeth Stokoe
Link
Reference:
Elliott M. Hoey, Elizabeth Stokoe, (2018), "Eligibility and bad news delivery: How call-takers reject applicants to university", Linguistics and Education, vol. 46, pp. 91–101.
Bibtex Entry:
@ARTICLE{Hoey2018a,
  author = "Elliott M. Hoey and Elizabeth Stokoe", 
  doi = "10.1016/j.linged.2018.07.001", 
  keywords = "EMCA, Conversation analysis, Preference organization, Rejection, University admissions, Eligibility, Bad news", 
  journal = "Linguistics and Education", 
  pages = "91–101", 
  title = "Eligibility and bad news delivery: How call-takers reject applicants to university", 
  url = "http://www.sciencedirect.com/science/article/pii/S0898589817305028", 
  volume = "46", 
  year = "2018", 
}