The interaction order and clinical practice: Some observations on dysfunctions and action steps
by John Heritage
Link
Reference:
John Heritage, (2011), "The interaction order and clinical practice: Some observations on dysfunctions and action steps", Patient Education and Counseling, vol. 84, no. 3, pp. 338–343.
Bibtex Entry:
@ARTICLE{Heritage2011e,
  author = "John Heritage", 
  doi = "10.1016/j.pec.2011.05.022", 
  keywords = "EMCA, Conversation Analysis, Medical EMCA, Problem Presentation, Medical Questioning, Patient Resistance", 
  journal = "Patient Education and Counseling", 
  number = "3", 
  pages = "338–343", 
  title = "The interaction order and clinical practice: Some observations on dysfunctions and action steps", 
  url = "https://www.sciencedirect.com/science/article/abs/pii/S0738399111002485", 
  volume = "84", 
  year = "2011", 
}