Conversation Analysis: Practices and methods
by John Heritage
Reference:
John Heritage, (2010), "Conversation Analysis: Practices and methods", In Qualitative Sociology (3rd edition) (David Silverman, ed.), London, SAGE, pp. 208-230.
Bibtex Entry:
@INCOLLECTION{Heritage2010a,
  address = "London", 
  author = "John Heritage", 
  booktitle = "Qualitative Sociology (3rd edition)", 
  keywords = "EMCA, Conversation Analysis and Basic Resources", 
  editor = "David Silverman", 
  pages = "208-230", 
  publisher = "SAGE", 
  title = "Conversation Analysis: Practices and methods", 
  year = "2010", 
}