Conversation analysis and institutional talk
by John Heritage
John Heritage, (2005), "Conversation analysis and institutional talk", In Handbook of Language and Social Interaction (Robert Sanders, Kristine Fitch, eds.), Mawah, NJ, Erlbaum, pp. 103-146.
Bibtex Entry:
  address = "Mawah, NJ", 
  author = "John Heritage", 
  booktitle = "Handbook of Language and Social Interaction", 
  keywords = "EMCA, Basic Resources, Conversation Analysis and Institutional talk", 
  editor = "Robert Sanders and Kristine Fitch", 
  pages = "103-146", 
  publisher = "Erlbaum", 
  title = "Conversation analysis and institutional talk", 
  url = "", 
  year = "2005",