Conversation analysis and institutional talk: analysing data
by John Heritage
Reference:
John Heritage, (2004), "Conversation analysis and institutional talk: analysing data", In Qualitative Research: Theory, Method and Practice (David Silverman, ed.), London, Sage Publications, pp. 222–245.
Bibtex Entry:
@INCOLLECTION{Heritage2004,
  address = "London", 
  author = "John Heritage", 
  booktitle = "Qualitative Research: Theory, Method and Practice", 
  edition = "Second edition", 
  keywords = "EMCA, Basic Resources, Conversation Analysis and Institutional talk", 
  editor = "David Silverman", 
  pages = "222–245", 
  publisher = "Sage Publications", 
  title = "Conversation analysis and institutional talk: analysing data", 
  url = "http://www.sscnet.ucla.edu/soc/faculty/heritage/Site/Publications_files/SILVERMAN_2.pdf", 
  year = "2004", 
}