Constructing apologies: Reflexive relationships between apologies and offenses
by John Heritage, Chase Wesley Raymond, Paul Drew
Reference:
John Heritage, Chase Wesley Raymond, Paul Drew, (2019), "Constructing apologies: Reflexive relationships between apologies and offenses", Journal of Pragmatics, vol. 142, pp. 185–200.
Bibtex Entry:
@ARTICLE{Heritage-etal2019,
  author = "John Heritage, Chase Wesley Raymond and Paul Drew", 
  doi = "10.1016/j.pragma.2019.01.001", 
  keywords = "EMCA, Conversation analysis (CA), Social interaction, Apologies, Accounts, Social relations, Accountability", 
  journal = "Journal of Pragmatics", 
  pages = "185–200", 
  title = "Constructing apologies: Reflexive relationships between apologies and offenses", 
  url = "https://www.sciencedirect.com/science/article/abs/pii/S0378216618300559", 
  volume = "142", 
  year = "2019", 
}