Designing the recipient: Managing advice resistance in institutional settings
by Alexa Hepburn, Jonathan Potter
Link
Reference:
Alexa Hepburn, Jonathan Potter, (2011), "Designing the recipient: Managing advice resistance in institutional settings", Social Psychology Quarterly, vol. 74, no. 2, pp. 216–241.
Bibtex Entry:
@ARTICLE{Hepburn2011a,
  author = "Alexa Hepburn and Jonathan Potter", 
  doi = "10.1177/0190272511408055", 
  keywords = "EMCA, Helplines, Conversation Analysis, Advice, Discursive Psychology, Institutional talk, Tag Questions, Recipient Design", 
  journal = "Social Psychology Quarterly", 
  number = "2", 
  pages = "216–241", 
  title = "Designing the recipient: Managing advice resistance in institutional settings", 
  url = "https://journals.sagepub.com/doi/abs/10.1177/0190272511408055", 
  volume = "74", 
  year = "2011", 
}