by Rachel Heinrichsmeier
Reference:
Rachel Heinrichsmeier, (2021), "Who gets to speak: The role of reported speech for identity work in complaint stories", Journal of Pragmatics, vol. 174, pp. 43-54.
Bibtex Entry:
@ARTICLE{Heinrichsmeier2021,
author = "Rachel Heinrichsmeier",
doi = "10.1016/j.pragma.2020.12.017",
keywords = "EMCA, Reported Speech, Complaints, Identity, Conversation Analysis, Narrative Positioning Analysis",
journal = "Journal of Pragmatics",
pages = "43-54",
title = "Who gets to speak: The role of reported speech for identity work in complaint stories",
url = "https://www.sciencedirect.com/science/article/abs/pii/S0378216620303192",
volume = "174",
year = "2021",
}