Telephone Triage, Expert Systems and Clinical Expertise
by David Greatbatch, Gerard Hanlon, Jackie Goode, Alicia O'Cathain, Tim Strangleman, Donna Luff
Reference:
David Greatbatch, Gerard Hanlon, Jackie Goode, Alicia O'Cathain, Tim Strangleman, Donna Luff, (2005), "Telephone Triage, Expert Systems and Clinical Expertise", Sociology of Health & Illness, vol. 27, no. 6, pp. 802–830.
Bibtex Entry:
@ARTICLE{Greatbatch2005,
  author = "David Greatbatch, Gerard Hanlon, Jackie Goode, Alicia O'Cathain, Tim Strangleman and Donna Luff", 
  doi = "10.1111/j.1467-9566.2005.00475.x", 
  keywords = "Medical EMCA, Medical expert systems, Standardization, Telemedicine, Triage and NHS Direct", 
  journal = "Sociology of Health & Illness", 
  number = "6", 
  pages = "802–830", 
  title = "Telephone Triage, Expert Systems and Clinical Expertise", 
  url = "http://onlinelibrary.wiley.com/doi/10.1111/j.1467-9566.2005.00475.x/abstract", 
  volume = "27", 
  year = "2005", 
}