by David Greatbatch, Christian Heath, Paul Luff, Peter Campion
Reference:
David Greatbatch, Christian Heath, Paul Luff, Peter Campion, (1995), "Conversation Analysis: Human-Computer Interaction and the General Practice Consultation", In Perspectives on HCI: Diverse Approaches (Andrew F. Monk, Nigel G. Gilbert, eds.), New York, Academic Press, pp. 199–222.
Bibtex Entry:
@INCOLLECTION{Greatbatch1995a,
address = "New York",
author = "David Greatbatch, Christian Heath, Paul Luff and Peter Campion",
booktitle = "Perspectives on HCI: Diverse Approaches",
keywords = "Medical EMCA, General practice consultations, Human-computer interaction",
editor = "Andrew F. Monk and Nigel G. Gilbert",
pages = "199–222",
publisher = "Academic Press",
title = "Conversation Analysis: Human-Computer Interaction and the General Practice Consultation",
year = "1995",
}