Conversation Analysis: Human-Computer Interaction and the General Practice Consultation
by David Greatbatch, Christian Heath, Paul Luff, Peter Campion
Reference:
David Greatbatch, Christian Heath, Paul Luff, Peter Campion, (1995), "Conversation Analysis: Human-Computer Interaction and the General Practice Consultation", In Perspectives on HCI: Diverse Approaches (Andrew F. Monk, Nigel G. Gilbert, eds.), New York, Academic Press, pp. 199–222.
Bibtex Entry:
@INCOLLECTION{Greatbatch1995a,
  address = "New York", 
  author = "David Greatbatch, Christian Heath, Paul Luff and Peter Campion", 
  booktitle = "Perspectives on HCI: Diverse Approaches", 
  keywords = "Medical EMCA, General practice consultations and Human-computer interaction", 
  editor = "Andrew F. Monk and Nigel G. Gilbert", 
  pages = "199–222", 
  publisher = "Academic Press", 
  title = "Conversation Analysis: Human-Computer Interaction and the General Practice Consultation", 
  year = "1995", 
}