Impact: an interaction-based method for preserving and analyzing clinical transactions
by Richard M. Frankel, H. B. Beckman
Reference:
Richard M. Frankel, H. B. Beckman, (1982), "Impact: an interaction-based method for preserving and analyzing clinical transactions", In Straight Talk: Explorations in Provider and Patient Interaction (Loyd Pettigrew, ed.), Louisville, KY, Humana Press, pp. 71–85.
Bibtex Entry:
@INCOLLECTION{Frankel-Beckman1982,
  address = "Louisville, KY", 
  author = "Richard M. Frankel and H. B. Beckman", 
  booktitle = "Straight Talk: Explorations in Provider and Patient Interaction", 
  keywords = "EMCA and Medical EMCA", 
  editor = "Loyd Pettigrew", 
  pages = "71–85", 
  publisher = "Humana Press", 
  title = "Impact: an interaction-based method for preserving and analyzing clinical transactions", 
  year = "1982", 
}