Analyzing talk at work: an introduction
by Paul Drew, John Heritage
Reference:
Paul Drew, John Heritage, (1992), "Analyzing talk at work: an introduction", In Talk at Work: Interaction in Institutional Settings (Paul Drew, John Heritage, eds.), Cambridge, Cambridge University Press, pp. 3–65.
Bibtex Entry:
@INCOLLECTION{DrewHeritage1992,
  address = "Cambridge", 
  author = "Paul Drew and John Heritage", 
  booktitle = "Talk at Work: Interaction in Institutional Settings", 
  keywords = "EMCA and Basic Resources", 
  editor = "Paul Drew and John Heritage", 
  pages = "3–65", 
  publisher = "Cambridge University Press", 
  title = "Analyzing talk at work: an introduction", 
  year = "1992", 
}