by Paul Drew, Traci Walker
Reference:
Paul Drew, Traci Walker, (2009), "Going too far: Complaining, escalating and disaffiliation", Journal of Pragmatics, vol. 41, no. 12, pp. 2400–2414.
Bibtex Entry:
@ARTICLE{Drew2009a,
author = "Paul Drew and Traci Walker",
doi = "10.1016/j.pragma.2008.09.046",
keywords = "EMCA, Complaints, Disaffiliation, Conversation Analysis, Affiliation",
journal = "Journal of Pragmatics",
number = "12",
pages = "2400–2414",
title = "Going too far: Complaining, escalating and disaffiliation",
url = "http://www.sciencedirect.com/science/article/pii/S037821660800266X",
volume = "41",
year = "2009",
}