Mis-alignments in 'after-hours' calls to a British GP's practice: a study in telephone medicine
by Paul Drew
Reference:
Paul Drew, (2006), "Mis-alignments in 'after-hours' calls to a British GP's practice: a study in telephone medicine", In Communication in Medical Care: Interaction Between Primary Care Physicians and Patients (John Heritage, Douglas W. Maynard, eds.), Cambridge, Cambridge University Press, pp. 416–444.
Bibtex Entry:
@INCOLLECTION{Drew2006,
  address = "Cambridge", 
  author = "Paul Drew", 
  booktitle = "Communication in Medical Care: Interaction Between Primary Care Physicians and Patients", 
  doi = "10.1017/CBO9780511607172.016", 
  keywords = "EMCA, Medical EMCA, Telephone and General Practice", 
  editor = "John Heritage and Douglas W. Maynard", 
  pages = "416–444", 
  publisher = "Cambridge University Press", 
  title = "Mis-alignments in 'after-hours' calls to a British GP's practice: a study in telephone medicine", 
  url = "https://www.cambridge.org/core/books/communication-in-medical-care/misalignments-in-afterhours-calls-to-a-british-gps-practice-a-study-in-telephone-medicine/E0B63698FA8F0107ADC7BCFB76D46C8C", 
  year = "2006", 
}