Mis-alignments in 'after-hours' calls to a British GP's practice: A study in telephone medicine
by Paul Drew
Reference:
Paul Drew, (2006), "Mis-alignments in 'after-hours' calls to a British GP's practice: A study in telephone medicine", In Communication in Medical Care: Interaction Between Primary Care Physicians and Patients (John Heritage, Douglas W. Maynard, eds.), Cambridge, Cambridge University Press, pp. 416-444.
Bibtex Entry:
@INCOLLECTION{Drew2006,
  address = "Cambridge", 
  author = "Paul Drew", 
  booktitle = "Communication in Medical Care: Interaction Between Primary Care Physicians and Patients", 
  keywords = "EMCA, Medical EMCA, Telephone and General Practice", 
  editor = "John Heritage and Douglas W. Maynard", 
  pages = "416-444", 
  publisher = "Cambridge University Press", 
  title = "Mis-alignments in 'after-hours' calls to a British GP's practice: A study in telephone medicine", 
  year = "2006", 
}