by Colin Clark, Paul Drew, Trevor Pinch
Reference:
Colin Clark, Paul Drew, Trevor Pinch, (2003), "Managing prospect affiliation and rapport in real-life sales encounters", Discourse Studies, vol. 5, no. 1, pp. 5–31.
Bibtex Entry:
@ARTICLE{Clark2003,
author = "Colin Clark, Paul Drew and Trevor Pinch",
doi = "10.1177/14614456030050010101",
keywords = "EMCA, Conversation Analysis, Affiliation, Agreement, Assessments, Business Communication, Obligation, Rapport, Selling",
journal = "Discourse Studies",
number = "1",
pages = "5–31",
title = "Managing prospect affiliation and rapport in real-life sales encounters",
url = "https://journals.sagepub.com/doi/abs/10.1177/14614456030050010101",
volume = "5",
year = "2003",
}