Saatci2020

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Saatci2020
BibType ARTICLE
Key Saatci2020
Author(s) Banu Saatçi, Kaya Akyüz, Sean Rintel, Clemens Nylandsted Klokmose
Title (Re)Configuring Hybrid Meetings: Moving from User-Centered Design to Meeting-Centered Design
Editor(s)
Tag(s) EMCA, Configuration, Hybrid meetings, Meetings, User-centered design
Publisher
Year 2020
Language English
City
Month
Journal Computer Supported Cooperative Work
Volume 29
Number
Pages 769–794
URL Link
DOI https://doi.org/10.1007/s10606-020-09385-x
ISBN
Organization
Institution
School
Type
Edition
Series
Howpublished
Book title
Chapter

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Abstract

Despite sophisticated technologies for representational fidelity in hybrid meetings, in which co-located and remote participants collaborate via video or audio, meetings are still often disrupted by practical problems with trying to include remote participants. In this paper, we use micro-analysis of three disruptive moments in a hybrid meeting from a global software company to unpack blended technological and conversational practices of inclusion and exclusion. We argue that designing truly valuable experiences for hybrid meetings requires moving from the traditional, essentialist, and perception-obsessed user-centered design approach to a phenomenological approach to the needs of meetings themselves. We employ the metaphor of ‘configuring the meeting’ to propose that complex ecologies of people, technology, spatial, and institutional organization must be made relevant in the process of design.

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