Pino2015

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Pino2015
BibType INCOLLECTION
Key Pino2015
Author(s) Marco Pino
Title Responses to indirect complaints as restricted activities in Therapeutic Community meetings
Editor(s) Fabienne H. G. Chevalier, John Moore
Tag(s) EMCA, Medical EMCA, Complaints, Responding
Publisher John Benjamins
Year 2015
Language English
City Amsterdam
Month
Journal
Volume
Number
Pages 271-304
URL Link
DOI 10.1075/pbns.225.09pin
ISBN 9789027256607
Organization
Institution
School
Type
Edition
Series Pragmatics & Beyond New Series
Howpublished
Book title Producing and Managing Restricted Activities: avoidance and withholding in institutional interaction
Chapter

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Abstract

In this chapter I investigate how the staff members of a mental health Therapeutic Community in Italy avoid displays of affiliation in response to residents’ indirect (or third party) complaints. I show how this restriction can be embodied in different practices: ignoring a resident’s turn carrying a possible complaint, avoiding attending the complaint-components of a resident’s turn, and disaffiliating with a resident’s complaint. I also discuss a deviant case in which affiliation is produced and is later treated by the staff members as a problematic stance to be produced following a resident’s complaint. I argue that through a restriction on affiliation the staff members implement the institutionally-relevant identity of intermediaries, whose task is to encourage the residents’ compliance to the decisions of absent third parties.

Notes