Molina2018

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Molina2018
BibType ARTICLE
Key Molina2018
Author(s) Julian Molina
Title Intervention Tales: talk, documents, and “engagement” on a wage subsidy project
Editor(s)
Tag(s) EMCA, Documents, Ethnomethodology, Labor market interventions, Workplace
Publisher
Year 2018
Language English
City
Month
Journal Qualitative Sociology Review
Volume 14
Number 1
Pages 68–82
URL Link
DOI 10.18778/1733-8077.14.1.04
ISBN
Organization
Institution
School
Type
Edition
Series
Howpublished
Book title
Chapter

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Abstract

Drawing from ethnographic fieldwork on a wage subsidy project for NEETs in London, this article examines how talk and documents are used to make sense of caseloads and clients. The article draws attention to the way that staff account for clients through using “Intervention Tales.” The use of these tales provide insights into the routine implementation of labor market interventions. The article describes the work involved in documenting staff-client interactions and selecting which clients to put forward for “live vacancies.” The article shows how organizational documents, spreadsheets, and client registration forms are used as resources for assessing “hard to engage” clients during routine activities. In this sense, intervention tales, talk, and documents provide practical resources for organizing ordinary activities, such as segmenting client caseloads and characterizing individual clients.

Notes