Harjunpaeae-etal2018

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Harjunpaeae-etal2018
BibType ARTICLE
Key Harjunpaeae-etal2018
Author(s) Katariina Harjunpää, Lorenza Mondada, Kimmo Svinhufvud
Title The Coordinated Entry into Service Encounters in Food Shops: Managing Interactional Space, Availability, and Service During Openings
Editor(s)
Tag(s) EMCA, Conversational openings, store, Service Encounter
Publisher
Year 2018
Language English
City
Month
Journal Research on Language & Social Interaction
Volume 51
Number 3
Pages 271-291
URL Link
DOI 10.1080/08351813.2018.1485231
ISBN
Organization
Institution
School
Type
Edition
Series
Howpublished
Book title
Chapter

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Abstract

This article studies openings of service encounters in food shops. Based on video data in Catalan, Swiss German, Finland Swedish, and Finnish, it contributes to the general understanding of openings of face-to-face encounters by highlighting the systematic multimodal and sequential organization of sighting, gazing, greeting, walking, and moving into the reason for the encounter. More specifically, the article casts light on openings in institutional settings by investigating the methodic, coordinated achievement of entry into business and the contingencies involved. The article shows how the availability of the salesperson is displayed for the customer and how s/he orients to it, rendering visible how “service” is accountably offered and recognized.

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