Esposito-etal2019

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Esposito-etal2019
BibType ARTICLE
Key Esposito-etal2019
Author(s) María Emilia Espósito, Santiago Esteban, Sergio Terrasa, Gabriel Villalón
Title Patterns of Interaction Between General Practitioners and Their Patients by Means of a Messaging System Within the Electronic Health Record Regarding Messages Asking for a Referral to a Specialist: A Descriptive Study
Editor(s)
Tag(s) EMCA, Referrals, Insurance, Medical interaction, Doctor-patient interaction
Publisher
Year 2019
Language English
City
Month
Journal Studies in Health Technology and Informatics
Volume 264
Number
Pages 1179 - 1183
URL Link
DOI 10.3233/SHTI190412
ISBN
Organization
Institution
School
Type
Edition
Series
Howpublished
Book title
Chapter

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Abstract

The continuity of care is the relationship between a physician and a patient that extends throughout different episodes of illness. This care includes that in some opportunities the patient must consult a medical specialist. In this qualitative study, we set out to explore and describe the different requests for referral authorization to a specialist by patients affiliated with private health insurance, in order to understand the different patterns of interaction between general practitioners (GP) and their patients. The conversation analysis let us identify categories (structural and functional) after a critical reading of messages between GPs and their patients through an Electronic Health Records (EHR) messaging system. This work allowed us to know more in depth the process of continuity of care. In most cases, the doctor answered affirmatively to the request for a new referral to a specialist.

Notes