David2009

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David2009
BibType ARTICLE
Key David2009
Author(s) Gary C. David, Angela Cora Garcia, Anne Warfield Rawls, Donald Chand
Title Listening to what is said: transcribing what is heard: the impact of speech recognition technology (SRT) on the practice of medical transcription (MT)
Editor(s)
Tag(s) EMCA, Medical EMCA, Medical Transcription, Health information systems, Medical Records, Speech Recognition Technology
Publisher
Year 2009
Language
City
Month
Journal Sociology of Health & Illness
Volume 31
Number 6
Pages 924–938
URL Link
DOI 10.1111/j.1467-9566.2009.01186.x
ISBN
Organization
Institution
School
Type
Edition
Series
Howpublished
Book title
Chapter

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Abstract

Medical records have become central to nearly all aspects of healthcare. However, little research exists on their creation. Using data from an ongoing ethnographic study of healthcare documentation production, this paper examines the process of medical record creation through the use of speech recognition technology (SRT) and subsequent editing by medical transcriptionists (MTs). Informed by ethnomethodology (EM) and conversation analysis (CA), the results demonstrate the professional knowledge involved in the work of medical transcription, which includes a combination of skilled worksite practices and an orientation toward the social order properties of recorded dictation. Furthermore, we examine how the advantages and limitations of SRTs can impact the work of transcription. We conclude with strategic recommendations for using SRTs to support medical records production and recommend against total automation

Notes