Clinkenbeard2018

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Clinkenbeard2018
BibType ARTICLE
Key Clinkenbeard2018
Author(s) Mary Clinkenbeard
Title Multimodal conversation analysis and usability studies: exploring human-technology interactions in multiparty contexts
Editor(s)
Tag(s) EMCA, Usability, HCI, Design, Technology, Multiparty, Transcription
Publisher
Year 2018
Language English
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Month
Journal Communication Design Quarterly Review
Volume 6
Number 2
Pages 103-113
URL Link
DOI 10.1145/3282665.3282675
ISBN
Organization
Institution
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Howpublished
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Abstract

This article examines conversation analysis (CA) as a methodology for usability research for technologies used in multiparty contexts. Current laboratory-based usability practices often cannot account for how technologies are used in multi-participant interactions outside of the laboratory. In this article, I review new materialist approaches to usability and consider how CA might be integrated into this theoretical perspective. To do so, I present an example transcript of CA and review CA research on telemedicine in multiparty environments. I use this approach to argue that incorporating CA into a new materialist approach can help usability researchers to reconfigure the technical design of and the socio-material practices surrounding technologies.

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